While I didn’t read the entire article, this is a great summary of the extent that some companies will goto in order to have an effective user experience on their Intranets. Very impressive.
Useit.Com: Ten Best Intranets of 2002. Even though the full process can take about two years, our winning projects did not hold off until everything was perfect before releasing the new intranets to an unsuspecting public. Some companies had been burned before by “big bang” development projects that took forever to create a hoped-for solution to all problems in a single, delayed release. [Tomalak’s Realm]